Privacy Policy

Privacy Policy

Introduction

Welcome to https://mercedes-panel-alignment.collision-talk.com (hereafter referred to as “Mercedes Panel Alignment” or “we”). We are dedicated to maintaining a secure and private environment for all our users. This Privacy Policy describes how we handle the personal information of individuals who visit, use, or interact with our website, applications, services, and products. Our primary goal is to ensure transparency regarding data collection, usage, and protection, adhering to strict compliance with applicable privacy laws worldwide, including Canada’s PIPEDA, Quebec Law 25, the European Union’s GDPR, Brazil’s LGPD, California’s CCPA/CPRA, Colorado’s CPA, Utah’s UCPA, Connecticut’s CTDPA, Virginia’s VCDPA, South Africa’s POPIA, and more.

Scope

This policy covers all aspects of our digital presence, encompassing:

  • Our official website at https://mercedes-panel-alignment.collision-talk.com
  • Any mobile or desktop applications developed by us
  • Online services and products offered through our platform
  • Interactions between users and our staff via emails, phone calls, texts, or other communication channels

Please note that this policy does not extend to third-party platforms, apps, or services linked from our website. These external entities have their own privacy policies, which govern the collection and use of personal data. We encourage users to review these policies carefully.

Processing Activities

This Privacy Policy outlines our practices when:

  • You sign up as an authorized user for our applications or services
  • You visit our websites linked to this policy
  • You engage with us through newsletters, emails, phone calls, texts, or other forms of communication

Personal Data Collection

We collect a range of personal data, including but not limited to:

  1. Account Information: Details related to your user account creation and management.
  2. Payment Information: Data necessary for processing transactions, such as credit card numbers and billing addresses.
  3. Financial Information: Information required for financial transactions and record-keeping.
  4. Purchase Information: Records of products or services you have purchased from us.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device to provide personalized services.
  6. Location Data: Information about your geographic location when you interact with our apps or websites.
  7. Feedback and Reviews: Your comments, suggestions, and ratings to improve our products and services.
  8. Social Media Information: Data obtained from social media platforms when users choose to log in through these accounts.
  9. Product Information: Details about the products you browse, search for, or purchase on our website.

We collect this data through various methods: user input forms, account registration, payment gateways, analytics tools, and automated technologies within our apps and websites. Additionally, we may receive personal data from third parties who assist us in providing services, always adhering to their respective privacy agreements.

Cookies

We employ cookies to enhance your experience on our website and for analytical purposes:

  • Strictly Necessary Cookies: These ensure basic functionalities like secure login and account management.
  • Preference Cookies: Used to remember user preferences and settings.
  • Analytics Cookies: Track website usage and visitor behavior to improve our services.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law. Once the purpose has been met or the data is no longer needed, we delete or anonymize the information securely.

Security Measures

Mercedes Panel Alignment implements robust security measures to safeguard personal data:

  • Encryption of data during transmission and storage
  • Engagement of secure third-party processing providers
  • Regular security audits and updates to protect against potential risks

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services and platforms do not intentionally collect or solicit personal information from minors, and we encourage parents to supervise their children’s online activities.

Your Rights

Depending on your location, you may have specific rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Ask for corrections if your data is inaccurate or incomplete.
  • Erase (Right to be Forgotten): Demand the deletion of your data in certain circumstances.
  • Restriction: Limit our processing of your data under specific conditions.
  • Portability: Receive your personal data in a structured, commonly used format.
  • Object: Refuse certain uses of your data.
  • Non-Discrimination: Ensure no adverse decisions are made solely based on automated processing.

To exercise these rights or for data-related inquiries, please contact our Privacy Team via email at [email protected] or through postal mail to the address provided below.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any modifications will be posted on this page with an updated effective date. We encourage users to review this policy periodically to stay informed about their privacy rights.

Contact Information

For any questions, concerns, or requests related to privacy, data protection, or this policy, please contact us:

  • Email: [email protected]
  • Postal Mail: Mercedes Panel Alignment, Privacy Team, [Address]